Returns Policy

Dynamic Creative Group Ltd – Registered in England Co. No. 12405977 – VAT No. 343 5282 08B1 Ty Verlon Industrial Estate, Cardiff Road, Barry, Vale of Glamorgan, CF63 2BET: 0800 0856842 – E: info@dynamic-creative.co.uk – W: www. dynamic-creative.co.uk

 

Definitions

“The Seller” shall mean Dynamic Creative Group Ltd and its associated trading divisions.

“The Buyer” shall mean the person, firm, or body corporate or unincorporate contracting with the Seller whether as agent or not and if contracting as agent then the agent shall be deemed to include the principal of such agent.

“The Goods” shall mean all items sold by the Seller pursuant to the contract with the Buyer.

“The Contract” means the contract for the purchase and sale of the Goods (including any forward contract for an agreed quantity at an agreed price).

 

Return of Goods

The Seller cannot accept any goods for return if they have in any way been decorated with embroidery, printing or other method or have been further processed or altered by or at the instigation of the Buyer.

Goods cannot be returned without the prior express consent of the Seller and are subject to the following additional guidelines:

  • Proof of purchase including invoice or delivery note number.
  • The request is made in writing within 28 days of the invoice date.
  • No items that are deemed to be non-stock items will be accepted.
  • A re-stocking charge of either £15.00 or 15% of the list price of the returned items shall be charged and invoiced using the original order number.